Support and Servicing
Tecsec supports all equipment sold and serviced through us. There is no ducking for cover when there is a problem - we install the system, and guarantee service with our team of highly professional support staff. Technical support staff have extensive knowledge on all products supplied and installed by Tecsec to make sure your equipment runs smoothly.
We understand that your time is better spent running your venue than dealing with technical issues so our technical support lines are answered 24 hours a day, 7 days a week, 365 days a year. Tecsec offer a range of support plans to our clients. Our support plans not only provide assistance with technical issues but also provide the opportunity to speak to our experienced team about improvements in the way you use your equipment, or ideas you have to make your business more efficient.
Phone and Remote Support
The majority of the issues encountered are easily fixed remotely or by simple trouble shooting over the phone. Thanks to the Internet we can support all customers remotely if required, it doesn't matter whether you are located just around the corner or the other side of the state, our technicians can dial into your system to diagnose problems immediately.
Where hardware failures are present, then a local field service technician can be arranged to visit your site to perform a repair. If they cannot fix the problem on site, they are most often equipped with a loan unit that can be installed temporarily while your hardware is properly serviced or repaired in our West Perth workshop.
Technicians can also be booked for onsite system maintenance, upgrades, issue resolution, application development and new features implementation and training. Call 1300 881 261.